Privacy Policy i8livetop – Our Commitment to Protecting Your Personal Data in Malaysia

This Privacy Policy explains how i8livetop ("we", "the platform", or "i8livetop") collects, uses, stores, protects, and discloses your personal information when you use our online betting platform at https://i8livetop.net, including all related services, gaming products, and support systems.

This policy applies to all users of the i8livetop platform — including website visitors, prospective members exploring the platform, registered active members, and former members who have closed their accounts but whose data remains within the retention period required by law or operational needs.

I8livetop is fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations in Malaysia. We understand that as an online betting platform, we handle highly sensitive data — including financial information, transaction history, and betting records — and we take this responsibility with the utmost seriousness.

I8livetop collects various types of personal data from members to enable the platform to operate securely and efficiently. The data collected is organised into the following categories:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as your health information, religion, or political affiliations.

I8livetop collects your personal data through several primary channels:

• Account Registration: When you first create an i8livetop account, you provide identity and contact details directly through the online registration form.
• Financial Transactions: Financial data is collected automatically when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), or when you submit a withdrawal request.
• Betting Activity: Every bet you place — whether on the Malaysia Super League, live baccarat, casino, lottery, e-sports, virtual sports, or in-play live matches — is automatically recorded in the i8livetop system.
• Identity Verification (KYC): During the account verification process, you may be asked to upload an identity document such as a copy of your Malaysian IC or a recent bank statement.
• Cookies & Tracking Technologies: The i8livetop platform uses cookies and similar tracking technologies to automatically collect technical and usage data when you browse our platform.
• Support Interactions: When you contact the i8livetop support team via live chat, email, or WhatsApp, conversations are recorded for quality control and dispute resolution purposes.
• Third-Party Sources: In certain cases, we may receive your data from third-party identity verification providers used for KYC purposes, or from payment systems that process your deposit and withdrawal transactions.

I8livetop uses your personal data solely for legitimate purposes necessary to the operation of the platform. The primary purposes are as follows:

• Account Management: Creating and managing your i8livetop account, verifying your identity at login, and securing your account against unauthorised access.
• Transaction Processing: Processes deposits made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other local Malaysian payment methods, as well as withdrawals of your winnings to your registered bank account or e-wallet.
• KYC Verification & Fraud Prevention: Verifying your identity to meet legal requirements related to anti-money laundering (AML) and counter-terrorism financing (CFT) as mandated in Malaysia.
• Gaming Services: Recording betting history, calculating winnings, crediting bonuses and cashback, and ensuring all game outcomes — from baccarat to lottery and live football matches — are processed accurately and fairly.
• Customer Support: This enables the i8livetop support team to efficiently and accurately assist you with any account issues, transaction-related inquiries, or game disputes.
• Responsible Gaming: Monitoring gameplay patterns to detect signs of potential problem gambling and providing timely early intervention, in line with i8livetop's commitment to responsible gaming.
• Platform Improvements: Analysing aggregated usage data (without identifying individuals) to understand how members use the platform and make relevant improvements to the user experience.
• Service Communications: Sending important account notifications such as deposit confirmations, withdrawal results, changes to Terms & Conditions, and security updates.
• Marketing (with consent): Sending promotional offers, special bonuses, and new i8livetop product updates — only where you have given consent to receive marketing communications during registration or through your account settings.

I8livetop does not sell or disclose your personal data to third parties for their own commercial marketing purposes. However, there are limited situations where we need to share your data with specific parties in order to keep the platform operational:

• Payment Providers: Information required to process transactions is shared with e-wallet providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow, as well as the FPX payment processor for Maybank2u and CIMB Clicks transactions. Such sharing is kept to a minimum and limited strictly to data necessary to complete the transaction.
• Identity Verification Providers: To meet KYC requirements, your identity documents may be processed by approved third-party identity verification systems that are bound by strict data protection agreements with i8livetop.
• Game Providers: To deliver live casino, baccarat, slots, and other products, the session data required for gameplay is shared with the relevant game providers. These providers do not receive your full personal identity information.
• Legal Authorities: i8livetop will disclose your personal data to Malaysian government authorities, law enforcement, or regulatory bodies where required to do so by court order, applicable law, or a directive from a competent authority.
• Auditors & Professional Advisors: Legal advisors, accountants, or independent auditors appointed by i8livetop may access certain data within the scope of their work, and they are bound by professional confidentiality obligations.

Every third party that receives data from i8livetop is contractually required to uphold data protection standards equivalent to our own, and is prohibited from using that data for any purpose beyond what is specified in our agreement with them.

I8livetop continually invests in security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and i8livetop's servers are encrypted using TLS 1.3 with 256-bit encryption. This means that even if someone were to intercept your connection, the captured data would be completely unreadable.
• Secure Password Storage: Your i8livetop account password is never stored in plain text. We use strong cryptographic hashing algorithms with salting to ensure passwords cannot be recovered, even in the event of unauthorised access to our database.
• Two-Factor Authentication (2FA): i8livetop members are encouraged to activate 2FA, which adds an extra layer of verification — typically via an OTP code sent to a registered Malaysian mobile number — every time you log in from a new device.
• 24/7 Security Monitoring: i8livetop's cybersecurity team continuously monitors the platform to detect and respond to threats, intrusion attempts, and unusual activity in real time.
• Internal Access Controls: Access to user data within i8livetop's internal systems is governed by a need-to-know principle — only staff who require access to specific data in order to perform their duties are permitted to do so.
• Fund Account Segregation: Funds held in i8livetop player accounts are kept in accounts segregated from the company's operational funds, ensuring player funds remain available and protected at all times.
• Regular Penetration Testing: i8livetop conducts regular penetration testing by independent third parties to identify and address system vulnerabilities before they can be exploited.

I8livetop retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are our data retention guidelines by category:

• Active Account Data: For as long as your account remains active, all associated data is retained to ensure the platform runs smoothly and you receive the best possible service.
• Data After Account Closure: After you close your i8livetop account, your identity data and financial transaction records are retained for a minimum of 7 years in accordance with Malaysian tax legislation and financial regulations.
• Betting Records: Your full betting history is retained for 5 years for audit, dispute resolution, and gambling regulatory compliance purposes.
• Support Communication Records: Live chat conversations and support emails are retained for 2 years for quality control purposes and issue resolution reference.
• Technical Log Data: System access logs, IP addresses, and technical session data are retained for 90 days for security and technical troubleshooting purposes.
• Marketing Data: Data used for marketing communications is retained until you opt out of receiving such communications, after which it will be removed from the marketing list within 30 days.

Once the applicable retention period has expired, i8livetop will securely delete or anonymise your data in accordance with established data deletion procedures, ensuring the data cannot be recovered or re-linked to you.

As an i8livetop member and data subject under Malaysia's PDPA, you have the following rights with respect to your personal data:

To exercise any of the rights above, please submit a written request to the i8livetop privacy team by email at support@i8livetop.net, stating the right you wish to exercise and your account details for identity verification. We will acknowledge receipt within 3 business days and fulfil the request within 14 business days.

I8livetop uses cookies and similar tracking technologies to enhance your experience on the platform and ensure our services function properly. Below are the types of cookies we use and their purposes:

You can manage your cookie preferences through your i8livetop account settings or your web browser settings. Disabling certain cookies may affect the functionality of some platform features.

I8livetop is an online betting platform exclusively for individuals aged 18 years and above. We do not knowingly collect any personal data from individuals under the age of 18.

We carry out an age verification process during account registration to ensure the platform is not accessed by underage individuals. That said, we acknowledge that no online verification system is entirely foolproof.

If you are a parent or guardian and discover that your minor child has registered an i8livetop account or provided their personal data to our platform without your knowledge, please contact us immediately at support@i8livetop.net. We will take prompt action to close the account and delete all associated data.

I8livetop reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements to how we process data.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending an email notice to all active i8livetop members at least 14 days before the changes take effect.
• Clear notices will be displayed within the i8livetop platform to inform members of any upcoming changes.

Your continued use of the i8livetop platform after any Privacy Policy amendment takes effect constitutes your acceptance of the revised policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the rights set out in Section 8.

For any questions, requests, or complaints regarding this Privacy Policy or how i8livetop handles your personal data, please contact our privacy team through the following channels:

• Privacy Email: support@i8livetop.net (please state "Privacy Inquiry" in the subject line)
• Live Chat: Available 24 hours a day, 7 days a week, directly within the i8livetop platform
• WhatsApp: The number displayed in the Support section of the platform

When submitting a privacy-related request, please include your full name, i8livetop account number, and a clear description of your request or complaint. This allows us to process your request more efficiently and accurately.

If you are not satisfied with our response to a privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.